Support

Stay updated with announcements, get answers to frequently asked questions, and share your feature suggestions with us.


Need additional support?

Send an email to support@slimsurveys.com or call us toll-free at 1-888-602-1480.


Frequently Asked Questions

General Questions (6) Create Surveys (18)
Reporting (3) Account Management (3)

General Questions

Why are surveys limited to 10 questions?

Shorter surveys work better when collecting feedback on your website. They actually give you higher participation rates, lower abandonment rates, better sampling of data and users will have less resistance to taking them.


What is the cost to get started?

SlimSurveys is 100% FREE!


How many surveys can I create each month?

You create an unlimited amount of surveys each month! Go Crazy!


Can I add video to a survey question?

At this time the answer is no, but maybe some day in the near future you will be able to do so!


Are the surveys I create public?

Yes, each survey has a unique URL for you to send out via email or your social networks.


What is a Vanity URL?

Vanity URLs are a personalized URL where all of your surveys reside. You can set your custom Vanity URL within your account on the Settings page. These URLs make it really easy for you to quickly grab a survey URL and share it without needing to sign in to your account.

Create Surveys

How should I name my survey?

A good name depicts what you are trying to accomplish with your survey. For example, if you are creating a customer feedback survey to display on your homepage using the Customer Insights Widget, you may want to name your survey "Customer Feedback Survey for Homepage".


What description should I give my survey?

The survey description is optional used to help you remember why you are creating the survey. Feel free to add notes here or whatever helps you!


What are survey rules?

It allows you to choose how many times you would like a person to take your survey.

Auto Refresh


How do I add images to my survey?

Click the Add Image button as you build your survey question. After clicking that button you can choose an image from your computer to upload and crop to make it fit perfectly within your survey.

Survey Tab


What are Question Types?

There are seven question format types to choose from. They include the following:

  1. Multiple Choice: Question with up to five multiple choice options.
  2. Dropdown Menu: Question with an image that supports up to five multiple choice options.
  3. Star Rating: Question with an image and respondent can choose a 1-5 Star rating.
  4. Vote: Question with an image and respondent votes Thumbs Up or Thumbs Down.
  5. Comparison: Question with two separate images representing choices A and B.
  6. Emoticon: Question with an image to gauge a persons happiness, satisfaction or dissatisfaction.
  7. Comment Box: Question with a text field to ask a question that requires a written response.

Survey Tab


What is the difference between the Multiple Choice and Dropdown Menu question types?

The Multiple Choice question allows for five answer options whereas the Dropdown Menu question allows for seven questions and an image.


What is an example of a Comment Box question?

How could we improve your overall experience?

Survey Tab


What is an example of a Multiple Choice question?

How likely would you be to recommend our product?

  1. Very Likely
  2. Somewhat Likely
  3. Likely
  4. Not Likely
  5. Very Unlikely

Survey Tab


What is an example of a Ratings Scale question?

How likely are you to recommend our company to someone you know?

Survey Tab


What is an example of a Dropdown Menu question?

How likely would you be to recommend our product?

  1. Very Likely
  2. Somewhat Likely
  3. Likely
  4. Not Likely
  5. Very Unlikely

Survey Tab


What is an example of a Star Rating question?

How would your rate your experience with our phone support technician?

Survey Tab


What is an example of a Vote question?

Vote Up or Down on the ease of use of the product.

Survey Tab


What is an example of a Comparison question?

Which do you prefer?

Survey Tab


What is an example of an Emoticon question?

How did our service make you feel?

Survey Tab


Why are my answers not being recorded when I take my own surveys?

You can take your own survey, though your answers will not be recorded to prevent skewing the data. If you want your answers to be recorded when you take your surveys make sure you are signed out of your SlimSurveys account.


How do I change the order of my survey questions?

You can easily change the order of your survey questions by dragging and dropping them. Click on the icon in the build section of your survey and drag and drop to where you desire. This will instantly change the order of the survey questions.

Survey Tab


How do I delete a survey question?

To delete a question while you are in the build or edit stage: Simply click on the question in the left hand column. Once the question is selected a small X will display on the right of the column. Mouse over the X and click it. this will delete your question.

Survey Tab


Can I edit my images once I upload them??

Yes you can! We give you the ability to crop and save your images after you upload them.

Reporting

Are the results real-time?

Yes, as results are collected they are displayed in real-time when you refresh your browser.


How many times can one person take my survey?

It entirely depends on the survey rules you have chosen when you are creating your survey.


What are most/least common result sets?

Insights give you a quick look into the data you've collected. Insights are extrapolations of data that we have identified as being the most and least common patterns in your survey responses.

We will show you the count of respondents and the answer path they took of the most and least common answers. You can also expand each section to view and/or export the list of those respondents.

Insights


Account Management

How do I change my password?

You can change your password by going to settings while signed into your account. Enter your new password twice and click the change password button. Please note passwords must be a minimum of six characters or more.

Survey Tab


How do I change my email or notifications?

Go to the account section and click on Email. Choose the emails you wish to receive. As you check each box it automatically updates your desired preferences.

Survey Tab


How do I update my email address?

You can update your email address by signing into your account and clicking on the Account section at the top of the screen. From there you will see a section on the left titled, Email Preferences where you can update your email address.

Survey Tab